All items are shipped by a tracked method and will require a signature upon delivery. Delicate Dreams may vary the courier we use depending on the size of your order or the destination.
Delivery is normally within a couple of days of order placement, we will send you tracking information upon despatch, please reach out to us for any queries regarding a specific order.
All orders require signatures upon delivery.
Shipping is currently a standard fee of £3.49 (As of February 2023) – we reserve the right to change this if our shipping costs change, you will be shown the final shipping price when you checkout.
If you wish to upgrade the postage option to Next Day Special Delivery please let us know and we can prepare a bespoke quote for you.
We currently only ship to UK mainland addresses. If another address is specified we will contact you to discuss shipping costs and payment for shipping.
Returns
Changed your mind? You have 14 days from the day you receive your order to tell us you would like to return it, and a further 14 days to send it back — see our full Returns & Refunds policy.
Items should be returned unworn, in their original presentation box, via a trackable method (please keep proof of postage). Return postage is the buyer’s responsibility unless the item is faulty or not as described. In the interests of hygiene, earrings for pierced ears can only be returned if faulty — this does not affect your statutory rights.
If an item arrives faulty or not as described, please contact us straight away and we will put it right with a replacement or a full refund including postage.